Archive for the ‘Trends’ category

Brand influence vs Consumer influence – Who will win the fight?

February 15th, 2010

The power of the consumers in social media can be deceiving. According to Taylor Ellwood’s recent post, only consumers with the large lists of followers can be actually influential. It is realy straight forward and natural assumption, but it presents quite and interesting opportunity for the brands working in social media. Why? Brands and people related to big brands (Bill Gates, Steve Jobs, Seth Godin) usually attract the biggest crowds of followers on social media properties. These social accounts has indisputably greater social influence than normal personal accounts. As a result they can be used as and opposition to consumer power (sometimes anarchy) on the social networks or other social media properties. .

Social Brands Network

Is it possible that brands will connect to networks in order to help each other to face growing consumers power on social networks? Yes, it is. I love the idea of the consumer empowerment by social media, actually this blog is all about that, but I think there has to be a balance in communication power between brand and consumer. The unintentional silly mistakes by brands (i.e Vodafone) can not be exaggerated by consumers to that level it sometimes is and should have an opportunity to be managed better. The appearance of strategic partnerships between brands could be one of the ways to solve this problem. Let me first define what I call the Social Brands Network:

Social Brands Network – It is a strategic partnership between network of brands or personal brands working in overlapping industries (related services, but not direct competitors) united by goal to share each others social channels during communication crisis or promotion in order to increase the reach and influence of the.message.

Brand network2

Social Brands Network could serve as a tool to battle consumer anarchy or amplify promotional messages when brand needs that extra power of influence to deliver its messages faster to a broader audience. Strategic partnerships are successfully applied in offline and online worlds .Therefore, there is no reasons why social channels should be an exception. The faster your brand will build this Social Brands Network the more likely it will gain a competitive advantage over competitors.

It would be really interesting to hear your thoughts about this idea!

Example of Social Brands Network

Brands network

Challenging the old media business models (Part 2)

January 27th, 2010

As a follow up to the recent post “Challenging the Old Media Business Models”  I want to get a bit deeper into the analysis of media business (revenue) models. There are quite a few them which come in different classifications and structures, but i find this diagram organized by Paul Bradshaw most suitable to discuss the subject, mainly because it is very clear, informative and well structured.

Most of these models like advertising, affiliates, premium (“velvet rope”) services have been tried and work pretty well under certain circumstance , but  “Social value” model hasn’t been explored that much or hasn’t been considered as a valuable enough on its own. According to Paul Bradshaw , “Social value” model revenue is generated through social interaction by brand community (in the form of donations, support or spin-off). Actually it is often dismissed as very mystified and unclear , because social value is quite difficult to measure. But the times are changing. I think with social media going mainstream, personal branding growing bigger and bigger and evolving monetary systems online  – “social value”  model can be the next big thing. I was thinking about it for a while and after short brainstorm came up with this:

free media business model

Consumer pays directly to author.

Social media is all about disintermediation. Therefore, it is is quite a straight forward model, but if developed it would present a real shift in consumer’s perception – paying for the content when you don’t have to ? Madness? No! It would be all about the social status and personal brand building!

It could be very attractive idea for bloggers who already have well established personal brands and maintain their own platforms. In order to implement this model the author would have to provide superior social platform where the relationship building with the community would have to be considered as main priority. According to Paul Bradshaw people never paid for ‘content’; they paid for a package and a service that included content – “They bought a newspaper (brand), not ‘the news.” In this case the newspaper would be a personal brand which would have to provide best social engagement possible. The personal branding  would have to work both ways – not only author would have to get paid for well developed brand and top content, but consumer would have to receive some social points back as well. Lets say consumer could leave his name and contact details on the contributors list or virtual good system could tweet automatically that a person just made a reward or donation. Also, this model could work really great in B2B environment as the parties are much more aware about mutual benefits of marketing and social interaction .

Consumer pays author – author pays media platform.

Author sharing revenue with the media company – basically paying money for the platform to speak (or to be heard).It may sound ridiculous, but this model could be very attractive for less established writers who has interesting ideas but have no strong background to support them or have no capabilities/resources to build their own platforms.

In order to implement this model the two conditions would have to be present – strong media brand and qualified but now well known writer. Young writers would be interested to have their material published on big platform for greater audience in return sharing their revenue with the media platform. Furthermore, the media platforms would be interested to maintain their brands and attract good journalist/bloggers because of advertising dollars they would bring – specialized and engaged communities created under big brand could be well targeted.

The outcome.

If these models are implemented the outcome would be quite dificult to predict. It’s clear though, that the personal branding and community building would gain major importance in the media strategy. The content would improve and there would be less “noise” in media in the long term, because of “natural selection” process.  The  big media brands could concentrate on their core capabilities managing the talents rather that content production itself. Who knows maybe one day we will have our X-Factor of media?  “In my dreams I have a plan If I got me a wealthy man I wouldn’t have to work at all, I’d fool around and have a ball”. – and that would be the song to sing for the audition, just the wealthy man would be the authors who bring wealth with the valuable content  and community. But most importantly consumer would get to be a king, it would be able to influence, participate and gain from the process .

So what do you think about it? Please share your thoughts whatever they may be and submit your answer to a quick poll:

Here is the list  of top articles and presentations analyzing the new media business models:

Making money from journalism: new media business models (by http://onlinejournalismblog.com)

What does the “Media Business Model” mean? (by http://www.longtail.com)

The Freemium Business Model: Anything There for the Media? (by http://rebuildingmedia.corante.com)

Challenging the old media business models (Part 1)

January 18th, 2010

I was just reading this great post by Robin Carey , the co-founder of Social Media Today, about the maturity of social media and the challenges it faces on the way. One of the main challenges for the businesses is monetization of social media. I completely agree with the thought that “Information does want to be free, free to move around at any rate, even if we’ll increasingly seeing value put on that information in various ways”, and who can evaluate or put the value on the content best? The Consumer. The recent news about News Corp plans to monetize the content again, it kind of reminds me this video of Prosumer, where corporations are trying to control the free movement of the content but at the end they loose the battle. Do not get me wrong I am not against paying for the content, but sometimes I don’t understand why can’t I pay for my favorite blogger or journalist directly? I think that’s about to change. I believe that “freemium” business model and payment systems will have to evolve to become more flexible and provide more choices for the consumer. I can easily imagine the media platform (i.e.  Social Media Today) where I come to read the news and with a click of some sort of social “pay me” button I could pay for the good quality post and support my favorite blogger/journalist directly without any intermediaries by donating 10-50 p for the post. The emergence of such function could massively improve the social media content quality as there would be kind of “natural selection” in social media because people would be motivated to build up their personal brands by creating valuable content (monetary motivation always helps). Furthermore, the media brands would be interested to attract good journalist/bloggers to maintain their brands who in return would be willing to share their revenue stream with the company because big brands attract more visitors. The more I think about the more clear it gets , that such kind of system could be a game changer and a win-win situation for everyone . What do you think about it?

Why augmented reality will change the world as we know it?

January 13th, 2010

Augmented reality is clearly the buzz word of 2010. There were not too many bloggers who hadn’t identified augmented reality as a top subject in their trend lists of 2010 and there is a simple reason for it – it is (or will be) the world-changing trend.

Consumer behavior

I’ve been browsing through the case studies and examples of augmented reality and it looks really amazing – bands playing live on you PC screen, journals and even buildings interacting with you (fool list at the end of the article). I completely agree with Adam Broitman that at the moment augmented reality is all about having fun trying the new technology, but it will be so much more in the future. If the technology like LED Contact Lens will take off it just hard to imagine what can be done, literally, the sky is the limit. It will simplify  our lives and will facilitate decision making process process by reducing the time dedicated to information search or looking for alternatives. It will completely change our personal lives as eventually this technology will become as the second brain where all the information will be stored in your personal server about the important objects from your everyday lives.. i.e. can you imagine wearing your Led lenses, you just take a quick look at you refrigerator and you already know what is in it without even opening it or browsing through the shop and not only getting additional information about the products but comparing the prices in the real time? Sound’s quite exciting and the best part of it that the technology is almost there. It just takes my breath away how much I’m going to love the world we will live in that I’m jealous for myself already. But what will it mean for marketers?

Brand communities and augmented reality

It will definitely be a game changer – Google’s is already trying to integrate real time ads on its “Street view” which will replace the old ads on the system. But at the moment, speaking about the subject we are concentrating on the technological development of augmented reality not thinking enough about social aspects of the technology, which I believe will be the key for branded communications. Almost 5 years ago, I came across this concept called branded learning which have never gained much popularity because the media channels couldn’t deliver the social experience and messages as well as they can now (mainly because of  the social media power ) But the augmented reality is about to change that. The art of connecting your brand with your brand community through augmented reality can be the next big communication challenge for your company. Augmented reality will create great opportunities for story telling, socializing and even greater personalization of the brand by providing that additional information in the real time and connecting your brand with your consumers through learning can be the one of the answers for you. Social media will facilitate this process enormously. How? Imagine this: You are traveling around the Europe and you’re visiting some famous building which you are not really familiar with, you just point your phone at it and here you go you have all the info you need plus you can see the other people who are visiting the place by reading their tweets, reviews or recommendations what else you should visit in the town. Even better example would be going to the shopping mall and getting real time recommendations from the customers, information about sales and trending products or competing for discounts in live promotions with other brand community members.
When you really embrace the idea of augmented reality, it’s just seems so clear what amazing opportunities it can bring on to the table: I was thinking about my last client 77diamonds.com (the diamond’s e-shop) and imagine that you could create the technology that you could embed some sort of really small code into engagement ring and whenever you feel lonely you just point it to your camera and you can see your engagement video or your wedding pictures on your phone, TV or PC screen , wouldn’t it be cool? I guess what I’m really saying is that this technology can carry not only additional information but an emotion with it and it can really make the things even more personal and that’s where all the branding begins – creating and building emotions. We will see, won’t we?

If you are really interested in augmented reality and want to find out what it is all about here is the list of TOP recent articles and videos related to the subject:

Q&A: Adam Broitman on augmented reality marketing (eConsultancy)

16 Top Augmented Reality Business Models (Personalize media)

How Will “Augmented Reality” Affect Your Business? (Harvard Business Review)

Augmented Reality: A New World for Advertising (Boss Creative)

Live Twitter Feed on an Augmented Reality Building

The Future of Shopping by CISCO

Augmented ID

Yelp Augmented Reality on iPhone 3GS

Pattie Maes & Pranav Mistry on augmented reality – the “Sixth Sense”

Augmented Reality in Marketing and Sales

Esquire’s Augmented Reality Issue: A Tour

Gen X + Gen Y = Social Media Citizens?

July 2nd, 2009

Recently I read quite a few posts identifying the differences between gen Y and gen X. I agree that there are some real differences between generations as such, even though I believe that it is not right assumption to target them as two completely different consumers’ groups, especially to do that on Social Media Properties. Why?

In my opinion these 2 generations are not that different and actually have quite a lot in common. So called “Digital natives”, “Millennials”, “Generation Y” represents tech-savvy, success driven, self-confident, independent but community-minded people, who according to Tapscott are quicker and more tolerant of diversity than their predecessors. Even though, they are not the only ones who understand the technology adapt well to the new mediums. Some of the “Digital immigrants” arguably might have even bigger influence on the on going changes in the market as they are aware about the changing situation and they have the power, knowledge and resources to influence this phenomenon.

That’s where the term of Social Media Citizens” comes in. It defines people united by the inspiration for sharing and engagement, for which the age difference is just another opportunity to learn from each other, not in fact to behave in some different way.

These eight norms identified by Tapscott just confirm my assumptions as most of the points are clearly relevant for Social Media Citizens from both generations:

  • They value freedom and choice in everything they do.
  • They love to customise and personalise.
  • They scrutinise everything.
  • They demand integrity and openness, including when deciding what to buy and where to work.
  • They want entertainment and play in their work and education, as well as their social life.
  • They love to collaborate.
  • They expect everything to happen fast.
  • They expect constant innovation.

Therefore, when planning SMO strategy marketers should really consider this target group, who are very likely to be the “evengalists” of the brands and not blindly follow the assumptions supported just by the age difference.

The future of Online Video

May 14th, 2009

Was watching  Paul Sagan (Akamai, CEO) comments about the future of on-line video  and couldn’t agree more that online video still haven’t reached its highs, but it is nearly there. All these video services on the net like  YouTube, iPlayer  and others are redefining our habits, but in my opinion there is more to come. People still are getting familiar  with the idea of filming themselfves or communicating through video conversations or interacting with the video itself. The technology is here (3G, Facebook video, Joost) , but it takes time to get comfortable with it as video presents  new level of transparency on the net. Maybe that’s why people are still texting on each others wall’s rather than posting video comments as it is much more personal and real. I bet that’s why the video service  like Joost (where you could comment on videos in the real time) didn’t grow as expected, as people  were still getting familiar with idea of sharing (what and why to share?) on the net and opportunity to blog or comment live just seemed a bit frightening and came too early. But situation is changing – services like 12seconds.tv and ustream.tv proves that ordinary people want to be seen and heard online without any hiding  under the keyboard.

Seth Godin, Tribes and Brand Communities

May 12th, 2009

[youtube=http://www.youtube.com/watch?v=uQGYr9bnktw]

Was watching this new inspiring TED talk by Seth Godin and remembered my earlier research about tribes and brand communities which are so important  in analysing the post-modern consumer behaviour . Here are some of the main concepts of tribes and brand communities reviewed in the research:

“In the post-modernity period which encourages a move away from individualism towards a search for more social bonds, these communities tend to reorganize themselves into neo-tribes, networks of people gathering homogeneously together for social interaction, often around consumption and brands (Simmons, 2008). From the marketers perspective it is very important to consider tribal relationships as it may be a powerful tool in building loyalty and trust among the consumers. Even though neo-tribes and brand communities are two different concepts they share very similar features and often are very related to each other. According to Cova and Cova (2002) the main differences are that the brand communities are explicitly commercial whereas tribes are not, furthermore, brand communities are concerned about relationship between brand and consumer, whereas tribes – relationship between consumers. Muniz and O’Guinn (2001) (citied in Ouwersloot and Odekerken-Schroeder, 2008) describes a brand community as a specialized, non-geographically bound community that is based on a structured set of social relations among admirers of a brand. Mairinger (2008) suggests that:

  • The brand community is not just formed around a brand; it creates the brand.
  • The brand community is not just formed around a product; it is part of the product.

Therefore, the creation and development of brand communities is one of the most important tasks of the marketer as it can guarantee the company success in the long term. According to Mairinger (2008) brand communities can add real experiences and emotion to the brand, reach the long tail, address both individualism and collectivity needs and replace the celebrity endorsers with community brand advocates. Considering that 49 % of people made a purchase based on friends recommendations on social media property (Razorfish, 2008), social media can be viewed as an important channel and tool to interact, manage and enable these brand communities.”