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New tool for Social Media Citizens – Social Campaign


Just some quick news. I’ve accidently approached this new social media tool developed by Crowd Factory called Social Campaign. According to the company, the CrowdWorksSocial Campaign delivers instant value to marketers, brands, and eCommerce retailers with the key elements to operate new and perpetual social marketing campaigns to drive customer acquisition:

•    Fast deployment options (less than 10 minutes)
•    Broad library of social applications and gestures
•    Highly customizable messages and design to tailor and target marketing
•    Extensible system to drive ongoing programs across multiple websites and campaigns
•    Actionable analytics providing social segmentation and ROI data at the click-level.

The god news its on 14 day free trail so if you want to give it a go just check them out here


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The “Must-Have” Tool Kit of Social Media Citizen Vol. 2

socialmediatoolsThere are as many social media tools as there are posts about these tools. At the beginning of this boom I’ve published my own version of tool kit which had over 20, 000 views and  over 400 RT’s and to be honest wasn’t really worth that kind of attention, but today I wanted to share with you a special list which may not surprise you, but  validate your choice of the tools. It is a list of tools which has been used by top social media people generated from the interview series with Top Social Media Citizens.

Free tools:

Free-to-try tools:

Paid-for tools:

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Why You Should Think Before You Type

Human nature is a very complicated thing and many times our emotions can rule our actions.  I’m sure everyone, at one time or another, has had an awful day and snapped at someone at the office, on the phone or even over the dinner table.

Now, these instances happen in real time, where the interaction is not documented (unless there is a hidden camera at the water cooler).  So if you make a mistake, you can apologize and smooth out the situation.  Many times you can even improve on a poor first impression.

But when it comes to online interactions, it isn’t as simple.  Your words last forever and can be seen by millions.

There have been many high profile stories in the news about everything from children finding out about their parents’ divorce by reading their mother’s Facebook profile (yes, real story) to job seekers losing their opportunity based on the negative things they “tweeted” about their interview on Twitter.  So the first points to consider are to not only think before you write, but also make sure that what you are writing you don’t mind everyone seeing.

When choosing to interact with others online, you are in a way “going public” with your profile and building your (online) reputation.  Yep, even if you are playing on Facebook your online footprint is being documented.  That being said,  when it comes to interacting and marketing online, your reputation is the most important thing in the world.  And this reputation goes further than your profile page or online resume/CV.  What your online reputation consists of is everything you write, every interaction, ever message you send, ever person you connect with.  Your reputation will fuel what people say and think about you, with many of these opinions never being shared with you.

As your reputation is built around interaction, let’s talk about something to be weary of – negativity.  Every person you interact with online is part of your virtual community.  So whether they are directly connected with you or not, you share common contacts and associations (many of which can be unbeknownst to you).  So it is important to be mindful of your words.

Let’s take Linkedin for example.  When you go into your favorite group, read through the latest discussions, you find one that peaks your interest.  You click through, read the article and when you are halfway through discover that you completely disagree with the points being shared.  They are totally wrong!  Why?  Because in your experience this is not true.  Great!  That’s what Linkedin discussions are all about, sharing different points-of-view, insights and experiences.  Who knows, your point could change the point-of-view of  the person posting the discussion.  Your information is pretty powerful.

But, how do you make your point?  Remember, Linkedin is a professional site.  Do you insult the person?  Speak in a condescending tone?  Send them a private message telling them that they are silly and way off point?

If this sounds like you, please be careful with what you write (and this goes for all of the other social sites as well)!

When you want to share your point-0f-view, do it in a productive professional manner.  Remembering that this is a public forum, watch your words.  If you don’t agree, don’t just say that.  Make a case, share your wisdom and experience.  By engaging with others (especially if the person you are interacting with has a large following) you have a prime opportunity to grow your own online visibility.  The point is that you want to build your reputation, not tarnish it.

Being consistently negative can result in word of your behavior spreading, people will discuss it, you may be ignored and more. The worst part?  Many times you won’t even know it is happening until its too late.

If someone irritates you, ignore them or remove them as a connection.  This constant refinement will also help you get the most out of your time online.  Sending them a message telling them you don’t like them is not the answer.  And guess what?  Sometimes these “hate mails” get forwarded, shared and discussed.   Again, this activity is something that you won’t know is occurring.

Now don’t get me wrong, I’m not saying you shouldn’t have your say.  Opinions are crucial in the social media space.  My point is to make your contributions online productive and aligned with your professional acumen.  This will help you build a strong, credible profile and help your business grow.  Being negative and antagonistic isn’t the answer.

With that said, many of the so-called social media rules are not new, groundbreaking or even shocking.  They are based on the fundamentals of communication and interaction.  So whether you are using the online media for personal or business reasons, treat others as you would like to be treated.

So what do you think?  Have you come up against this while online and how have you dealt with it?

Posted in Consumer Behavior, How To, Personal Branding, ToolsComments Off on Why You Should Think Before You Type

What Are You Doing Wrong on LinkedIn?

So you’re ready to get started networking on LinkedIn and converting those contacts to leads and partnerships. But what’s the best way to go about it?

Think of LinkedIn as your online resume. It’s a spot for potential employers/clients to find out more about you. Make sure to completely fill out your profile (including an appropriate photo) and keep it updated. (The more complete the better – LinkedIn profiles adds to your overall SEO power.) Don’t forget to ‘tag’ your profile with the appropriate keywords, as it will help others find you.

Get the custom URL by clicking the “Public Profile” link in your edit tab.

Add LinkedIn to your email signature. This encourages everyone you come in contact with to link to your profile.

Import your existing contacts.  This couldn’t be easier. Just let LinkedIn import your contacts. Once it does, you can customize a list of connections.

Get connected with anyone you meet professionally. This is a cornerstone of relationship building. That company might not look like a client today, but could be a perfect fit tomorrow. And they have lots of connections you don’t.

Use the LinkedIn Browser or Outlook toolbars. These toolbars make it easy to see LinkedIn summaries of other members and allows you to invite new connections straight from your Outlook or Gmail.

Don’t invite people you don’t know or have never met or corresponded with. LinkedIn keeps an eye on how many people mark you as “don’t know” after a request. Remember, by connecting you are associating yourself with this person and their reputation – be sure you want to. (Same goes for accepting folks on your page.)

Some final thoughts:

Reciprocate recommendations. If someone takes the time to write one for you, do the same for them. It’s just plain smart and good etiquette.

Request introductions. Don’t hesitate to ask a connection to introduce you to a new connection. All they can say is no. And they hardly ever do.

What else would you add?

Posted in Community Management, How To, Personal Branding, Strategies, ToolsComments Off on What Are You Doing Wrong on LinkedIn?

Converting Your LinkedIn Connections to Customers

Last time you checked your LinkedIn stats, you had a good number of connections, and it seems to be growing every day. But what does it all mean? How can you take those numbers and turn your connections into business?

Here are a few tips to get you started.

Create a strong profile

Don’t even think of beginning a growth campaign without a strong profile. It’s the first place people go to learn more about you! Make sure your profile is not only complete, but thorough and engaging.

Give and request recommendations

Ask colleagues, former employers, clients and subordinates to rate your work by writing a recommendation. Reciprocate by recommending others as well. Those who visit your profile definitely read these recommendations, and they can be a strong motivator in getting prospects to contact you.

Join or create groups

Look for groups that fit your target or industry, those with lively discussions and invested members. Do you see a niche that needs to be filled? Create your own group. Either way, you have to add value by joining in or initiating discussions that showcase your expertise. LinkedIn groups are all about sharing your experiences, advice and tips to make a connection. This is valuable to group members because it provides a forum to be heard, an environment of camaraderie, and insights into new tools and advances. But don’t just join groups serving your own industry! Think globally- join groups that may serve your future clients.

Take the time to answer questions and help others solve their most pressing problems. Once you’ve established yourself as knowledgeable and willing to contribute, people will look to you for help.

Be careful about selling

LI is about sharing, not selling. Some LI members break this rule, but you shouldn’t. This will only alienate the very people you hope to attract. Once you’ve established a relationship with another member, it’s ok to talk about your services.

Now what is your story?  How has LinkedIn worked for you?

Posted in Community Management, How To, Personal Branding, Strategies, ToolsComments Off on Converting Your LinkedIn Connections to Customers

Are Your Customers Trying to Find Your Business on Their Phones: 5 Facts That You Should Know

There has been a lot of talk about the power of mobile marketing.  From text marketing to applications, the market is abuzz with the “power of mobile.”

For some businesses it seems like a perfect fit, while other companies struggle to see the value of implementing a mobile marketing strategy.

That’s why when I read a great article in Entrepreneur Magazine that had some information consumers use of mobile phone, I thought I would share it with you.  The article was based on the findings of a recent research study done by Harris Interactive.  I’ve grabbed 5 highlights to share with you here:

81% of users say then when they are searching for information on their phones, they want it right away while 66% say they want answers to questions at times when they are not in front or have access to a computer.

When it comes to opinions, 40% of smartphone users say that they’re more by users’ opinions give within the last 24 hours than by those expressed 30 days ago.  When it comes to the 18-24 age group, this number jumps to 67%.

55% of those polled were interested in searching for local reviews on their mobile phones.

63% reported the current opinion of the crowd was extremely important when choosing a destination while 40% of smartphone users wanted to find out what was happening when they saw the crowd.

Now this one is not too surprising (I actually find myself doing this).  Over 1/3 of smartphone users need to find information when they are driving, when many states this is illegal.

What this information illustrates is that we shouldn’t ignore mobile marketing.  With more and more people becoming reliant on their smartphones, it is presenting businesses with yet another opportunity to get in front of their target market.  Worth looking into I think.

Posted in Consumer Behavior, Tools, TrendsComments Off on Are Your Customers Trying to Find Your Business on Their Phones: 5 Facts That You Should Know

Tech Secrets: Skype vs.Regular Landline

I just wanted to share this short video by my colleague Thomas Kulbokas about Skype landline numbers  – the service which may save you some money and  the service which is still not really well known by many business. You can find the original video on Nearby Digital Youtube channel.

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