Archive for the ‘Uncategorized’ category

Do you check weekly reports from your Facebook Fan Page?

March 24th, 2010

Note: Social Media Citizens collaborate with different blogs in Europe. The bloggers we collaborate with are also the co-founders and admins behind the Social Marketing Forum. This post is written by Jonas Klit Nielsen from the Mindjumpers blog.

During last night (European time) a bunch of emails started ticking in from Facebook. The headline reads: “Your weekly Facebook Page update”.

It’s no secret that Facebook is trying to build up the page to become more and more valuable for business, and in this respect, statistics are the way to go.

The page insights have been available for a while and they give you something to navigate with, but when we deliver weekly reports to our clients, we still have to manually figure out how many new fans have joined since last week and so on. And only if you have more than 10.000 fans on a page you will be able to see the page impressions.

The new report from Facebook is simple – but very valuable. It gives you the following numbers: » Read more: Do you check weekly reports from your Facebook Fan Page?

Jim Sterne on social media metrics: reach, influence, sentiment & business outcomes

March 10th, 2010

Jim Sterne is finishing a new book on social media measurement.This week, I had the opportunity to interview Jim Sterne who is finishing a new book, on measuring the business value of social media marketing.  

I asked Jim what metrics and KPIs marketers should take into account regarding social media marketing. But I also wanted to know what he thought about all these new metrics and KPIs “social media mavens” are introducing all the time. What can be measured and what can’t?

This is what Jim answered: “Social media KPIs are all dependent on the individual organization and its goals. But generally, we are looking at ‘impressions’ or reach. How many people had the opportunity to see the message? Next, we want to track influence to see whom we should be catering to and making sure we treat them well. Then, there’s the question of sentiment – something we may never be able to monitor technically – to help us get a handle on and track brand attitude. Finally, we need to measure business outcomes. Is our activity on social media driving visits, downloads, registrations and sales?” » Read more: Jim Sterne on social media metrics: reach, influence, sentiment & business outcomes