Archive for the ‘Consumer Behavior’ category

Brand influence vs Consumer influence – Who will win the fight?

February 15th, 2010

Brands network

The power of the consumers in social media can be deceiving. According to Taylor Ellwood’s recent post, only consumers with the large lists of followers can be actually influential. It is realy straight forward and natural assumption, but it presents quite and interesting opportunity for the brands working in social media. Why? Brands and people related to big brands (Bill Gates, Steve Jobs, Seth Godin) usually attract the biggest crowds of followers on social media properties. These social accounts has indisputably greater social influence than normal personal accounts. As a result they can be used as and opposition to consumer power (sometimes anarchy) on the social networks or other social media properties. .

Social Brands Network

Is it possible that brands will connect to networks in order to help each other to face growing consumers power on social networks? Yes, it is. I love the idea of the consumer empowerment by social media, actually this blog is all about that, but I think there has to be a balance in communication power between brand and consumer. The unintentional silly mistakes by brands (i.e Vodafone) can not be exaggerated by consumers to that level it sometimes is and should have an opportunity to be managed better. The appearance of strategic partnerships between brands could be one of the ways to solve this problem. Let me first define what I call the Social Brands Network: » Read more: Brand influence vs Consumer influence – Who will win the fight?

Challenging the old media business models (Part 2)

January 27th, 2010

As a follow up to the recent post “Challenging the Old Media Business Models”  I want to get a bit deeper into the analysis of media business (revenue) models. There are quite a few them which come in different classifications and structures, but i find this diagram organized by Paul Bradshaw most suitable to discuss the subject, mainly because it is very clear, informative and well structured.

Most of these models like advertising, affiliates, premium (“velvet rope”) services have been tried and work pretty well under certain circumstance , but  “Social value” model hasn’t been explored that much or hasn’t been considered as a valuable enough on its own. According to Paul Bradshaw , “Social value” model revenue is generated through social interaction by brand community (in the form of donations, support or spin-off). » Read more: Challenging the old media business models (Part 2)

Challenging the old media business models (Part 1)

January 18th, 2010

I was just reading this great post by Robin Carey , the co-founder of Social Media Today, about the maturity of social media and the challenges it faces on the way. One of the main challenges for the businesses is monetization of social media. I completely agree with the thought that “Information does want to be free, free to move around at any rate, even if we’ll increasingly seeing value put on that information in various ways”, and who can evaluate or put the value on the content best? The Consumer. The recent news about News Corp plans to monetize the content again, it kind of reminds me this video of Prosumer, where corporations are trying to control the free movement of the content but at the end they loose the battle. Do not get me wrong I am not against paying for the content, but sometimes I don’t understand why can’t I pay for my favorite blogger or journalist directly? I think that’s about to change. I believe that “freemium” business model and payment systems will have to evolve to become more flexible and provide more choices for the consumer. I can easily imagine the media platform (i.e.  Social Media Today) where I come to read the news and with a click of some sort of social “pay me” button I could pay for the good quality post and support my favorite blogger/journalist directly without any intermediaries by donating 10-50 p for the post. The emergence of such function could massively improve the social media content quality as there would be kind of “natural selection” in social media because people would be motivated to build up their personal brands by creating valuable content (monetary motivation always helps). Furthermore, the media brands would be interested to attract good journalist/bloggers to maintain their brands who in return would be willing to share their revenue stream with the company because big brands attract more visitors. The more I think about the more clear it gets , that such kind of system could be a game changer and a win-win situation for everyone . What do you think about it?

Crisis equals Opportunity

October 20th, 2009

Just wanted to share this powerful talk by John Gerzema. He argues that there’s an upside to the recent financial crisis – the opportunity for positive change. The interesting point that he makes is that not only businesses can benefit from this crisis, but also consumers themselves – simply by trying harder to be better. Social web is a good a example of it, we as Social Media Citizens are accumulating the knowledge and sharing it for the lowest cost possible. Well, check it out yourself and let me know your opinion.

5 reasons NOT to use Social Media

September 22nd, 2009

pimp

If you are spending a lot of time within the social media properties like Facebook, Twitter and etc. you can easily notice that “Teletubbies” vibe going on – everyone is just so loving, kind and respectful:) Well, let me tell you this -  Social Media is no Teletubbia, in fact, if i have to compare business relationships within social media with some real life example it would  be far away from Microsoft couple’s example (advertiser vs. consumer)  – I would probably go for  “Rich daddy/Hustler” and the “Gold digger” girlfriend example.

Its not  a joke,  just be honest with yourself and you will see it’s true. Don’t kid yourself because consumers are so “after your money” – in fact we (Social Media Citizens) are the worst as we are  media and web savvy, we know what to expect and what we can and have to get for the price we pay, and, of course, we want to pay the lowest price possible for the best service available.

But the good  thing from the company’s perspective,  is that the “Daddy” (company) which is willing to make some effort (provide at least some  attention or monetary incentive) will never be left unnoticed, in fact he’s going to be repaid with much more at “his place”.

So here are these 5 reasons to keep in mind before going to engage in Social Media:

1. Time – If you don’t have enough time to spare for the  most important person in your life  just don’t do business with him/her, because it is simple logic – this person (consumer/your biggest stakeholder) will not have time to spend on you.

2. Resources – You always have to be willing to drop a penny here and there , just to make sure that your partner is happy (free e-books and etc). Don’t even start engaging if you are not sure about your ability to keep the conversation going. You have to have resources for consistent and continuous conversation.

3. Authenticity (not being yourself) – If you are trying to show off or to impress someone too much it can end up really badly. People will never want to come back to you if sell yourself too strong or  too quickly (i.e. from the first tweet ).

4. Openness - You just have to be open and transparent with you partners as without Openness and Transparency there is no Trust and without Trust there are No Relationships.

5. Love – An honest wish to connect and love  someone else – not just yourself would be required by the consumers. You have to love your customers first for them to start loving you.

Well just to sum up, I think like in any other working relationship, even if this relationship is between two really competitive sides if you just want take not to give your relationship is  damned to  fail.

“Freemium”

July 9th, 2009

Just wanted to share this Google Talk with Chris Anderson from Wired. I really loved the discussion about  the free economy and the concept of “freemium” .  It seems like all major websites has adopted or trying to adopt this business model and I really believe in it – first of all, it is good for  us (Social Media Citizens) as most of the things comes for free, secondly, it might provide healthy profits for the service providers  i love to make them competitive in the market. So in two words it is a WIN-WIN.

Social Media Citizens news: Surprising new data from Facebook

July 7th, 2009

Hi, just some quick news on the table. Well, the last data from http://www.insidefacebook.com just confirms the point made in my earlier post about Social Media Citizens (“Gen X + Gen Y = Social Media Citizens?“). The usage by the age group differs minimally, even though the adoption seems to be a bit slower for older generations.

Gen X + Gen Y = Social Media Citizens?

July 2nd, 2009

Recently I read quite a few posts identifying the differences between gen Y and gen X. I agree that there are some real differences between generations as such, even though I believe that it is not right assumption to target them as two completely different consumers’ groups, especially to do that on Social Media Properties. Why?

In my opinion these 2 generations are not that different and actually have quite a lot in common. So called “Digital natives”, “Millennials”, “Generation Y” represents tech-savvy, success driven, self-confident, independent but community-minded people, who according to Tapscott are quicker and more tolerant of diversity than their predecessors. Even though, they are not the only ones who understand the technology adapt well to the new mediums. Some of the “Digital immigrants” arguably might have even bigger influence on the on going changes in the market as they are aware about the changing situation and they have the power, knowledge and resources to influence this phenomenon.

That’s where the term of Social Media Citizens” comes in. It defines people united by the inspiration for sharing and engagement, for which the age difference is just another opportunity to learn from each other, not in fact to behave in some different way.

These eight norms identified by Tapscott just confirm my assumptions as most of the points are clearly relevant for Social Media Citizens from both generations:

  • They value freedom and choice in everything they do.
  • They love to customise and personalise.
  • They scrutinise everything.
  • They demand integrity and openness, including when deciding what to buy and where to work.
  • They want entertainment and play in their work and education, as well as their social life.
  • They love to collaborate.
  • They expect everything to happen fast.
  • They expect constant innovation.

Therefore, when planning SMO strategy marketers should really consider this target group, who are very likely to be the “evengalists” of the brands and not blindly follow the assumptions supported just by the age difference.

I dreamed a dream.. or How to create a successful viral video?

May 7th, 2009

As Susan Boyle sings I dreamed a dream … Well I dreamed a dream too – I dreamed that this blog would become a place to hear the new changing voices of people (generally known as “consumers” :) by exploring their likes/dislikes and interactions with the world around them. Well that’s what the marketing is all about – understanding the life of the customer and tailoring products or services to make this existence experience better and more fulfilling. Anyway, back to the point, after seeing Mrs. Boyle, I have watched quite a few viral videos (well at least a few hundreds) recently in order to understand what makes them so great and what the key magic tricks of becoming viral are. So after this little research of the videos and comments about them if I have to write some keywords or to make a Top 5 list, it would be:

  • Fun
  • Extraordinary/Controversial
  • Real life experience
  • Uplifting and Hopeful
  • Satisfying – after a good or bad experience

Well it’s not a genius list, but it seems that these themes (or very likely combination of these themes) are repeating themselves over and over and creates value for consumer.

As viral marketing is becoming more and more popular and going mainstream with brands like T-Mobile, Samsung and Burger King spending some serious money on it marketers begin carefully tracking theses initiatives. Here are the main viral charts on the net:

The Technographics Profile Of The UK Consumers

March 9th, 2009

At the heart of social media strategy lays company’s knowledge and willingness to understand its consumer. The correct identification of Technographics profile (the classification proposed by Forresters research) can be a vital element of success, saving the time and money by targeting the right people with the right tools at the right time. The Forrester research has been monitoring the US consumers applying this classification for a few years (US Technographics), but surprisingly there were no existent research about the social media consumers’ distribution within the UK. So one of the goals of my research was to identify and discuss this distribution in order to get more details about social media environment in the UK. So here we go:

uktechnographics

The detailed analysis of the UK technographics you can find here (Chapter 4, p 49) and below you can see some interesting points from that analysis.

technographicsuktable

Btw – if you are interested in more detailed info, I actually wouldn’t mind sharing the raw data from the survey for the right aim.