Tag Archive | "Personal selling"

How to serve the sale through social media (Part 1)


 

serving the sale

Sales, sales, sales – there is only one final and ultimate goal for any business. Don’t get me wrong,  I understand that companies have to build relationships, develop brands and cherish their communities, but all that love for the consumer come with the price of the sale. Even though, these two words often don’t go together in social media professionals vocabulary, social media is a great communication tool/channel, so why not too sell as at the end of the day selling is just another form of communication. I believe that selling through social media is ok, as long as you know how to serve the sale.

“Personal selling is oral communication with potential buyers of a product with the intention of making a sale. The personal selling may focus initially on developing a relationship with the potential buyer, but will always ultimately end with an attempt to "close the sale"  (Kotler,1994) 

Personal selling – is one of the oldest forms of communication and often is overlooked by social media practitioners, mainly, because of the natural fear of the word “selling”. Even though that’s what social media is about –  creating personal relationships with the consumers and in order to attract them to buy product or services.

I can understand if someone feels that it’s not right, but you just have to be honest with yourself , what the point of having thousands of fans on Facebook, or followers on twitter, if sooner or later you can’t monetize them ?! To spread the message or provide information about your products or services, which will result in a sale – that’s the only reason. You can do it in the most creative ways by building communities, providing good content for your readers, freebees and etc – but the main reason for doing that is still the same.  

The times have changed and I don’t think the old tactics and definitions work, but there are definitely some valuable things to remember of this forgotten art. That’s what I will try to analyze in my future posts about “How to serve the sale through social media”.

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